• Partnered with Knowledge Management (KM) to enhance Audible’s global Help Center platform by designing visual content that simplified customer self-service and supported internal Customer Service workflows
• Created a modular system of illustrations, animations, and explainer videos to visualize common issues and solutions—designed for reuse across global markets and optimized for Amazon’s internal CMS tools
• Collaborated with Brand to ensure visual consistency and accessibility; tested multiple formats (static, animated, narrated, silent) to meet legal, production, and audience needs
• Contributed to a measurable reduction in customer support tickets by improving clarity and accessibility of Help Center content
• Developed content aimed at reducing support interactions while maintaining brand clarity and emotional tone—with a focus on automation, evergreen utility, and global scalability
• Produced launch visuals for high-profile features, including:
• Co-created Customer Service TV (CSTV), a training series blending company culture, history, and humor to boost employee engagement
• Developed video content for Audible’s HR “Career Journey” platform, supporting internal mobility and onboarding
• Collaborated cross-functionally with Product, UX, Design, Brand, Legal, and CS to align messaging and visuals across internal and external channels
• Owned end-to-end production: storyboarding, animation, voice/sound editing, and delivery across multiple formats and platforms

• Directed animation and video content for cross-channel marketing campaigns across Toys“R”Us and Babies“R”Us, supporting seasonal launches, product education, and internal sales enablement
• Produced five buying guide videos from concept to final delivery—used across web, mobile, and in-store to drive customer engagement and simplify purchase decisions
• Created motion graphics, character animations, and illustrations aligned with brand standards and partner guidelines
• Collaborated with digital product and UX teams to enhance online experiences through animated walkthroughs and visual storytelling
• Developed content for a new kids’ marketing strategy, supporting digital engagement and brand refresh initiatives
• Managed end-to-end production: storyboarding, animation, voice/sound editing, and deployment across multiple platforms
• Partnered with internal stakeholders across marketing, product, and creative to ensure alignment, consistency, and timely delivery

Directed, animated, illustrated, and produced content across print, TV, web, and interactive platforms for entertainment, education, branded storytelling, and gaming. Projects included explainer videos, online games, station bumpers, and rich media campaigns.

Clients included:
Disney · Nickelodeon · Cartoon Network · PBS Kids · Warner Bros. · State Farm · Toys“R”Us · Babies“R”Us · Nike · Crayola · Hallmark · Smithsonian · The Library of Congress · Hearst Entertainment · Children’s Television Workshop · Staten Island University Hospital · LaGuardia Airport

Studios & Roles:
Funny Garbage – Animation Director, Layout Supervisor (2004–2010)
King Features Syndicate – Assistant Animation Director, Illustrator (1993–1999)
Freelance / Self-Employed – Art & Animation Director, Illustrator (1991–2012)

• 2017 How Magazine Designer Self Promotion Merit Award
• 2013 Outstanding Campaign Objectives for PointRolls’ Honor Role of Innovative, Creative & Top Performing Campaigns of Note (Toys“R“Us campaigns won twice that year)
• 2012 Children’s Technology Review Editor’s Choice Award
• 2012 Voted #1 in Amazon's "Hot New Releases in Education Apps"
• 2010 3x3 Magazine Pro Show’s Best of Show for Animation
• 2010 Interviewed in “Adobe Flash Animation: Creative Storytelling for Web & TV”
• 2010 Hardwick Township Project Evergreen's Sustainable Jersey Film Night screening
• 2007 Listed in Animation World Network's "Best of the Web"
• 2002 Print's Interaction Design Annual Certificate of Design Excellence
• 2001 World Animation Celebration "Best First Work Independent Web Animator" 2nd PL.

Bachelor of Fine Arts in Illustration, Magna cum Laude, Syracuse University NY